Working at Grubhub: Reviews, Salaries, and Jobs

TITLE As an Associate in the Restaurant Success team, you will play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization Must successfully complete training for this role and demonstrate proficiency in the material learned As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location LOCATION We welcome diversity and encourage a workplace that is just as diverse as the customers we serve If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub SALARY Help merchants attract new diners, increase orders, and improve service quality by providing merchants with marketing support and educating them on Grubhub's products, including upselling marketing rates and utilizing perks/promotions Resolve complex payment and tax inquiries and coordinate with the appropriate teams Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs We reward our Sales positions with competitive pay specific salary structures, which means the salary offered may vary depending on where the job is located The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience SUMMARY Why Work For Us Innovative technology, user friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process Your primary responsibility will be managing an assigned book of business, with a focus on retention and engagement term partnerships Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections to keep them live on the platform Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud Build and strengthen merchant relationships, to develop trust and ultimately win loyalty with restaurant owners What You Bring to the Table 1 com, Zendesk, or similar CRMs is a plus ability to communicate clearly, appropriately, and professionally to clients/internal audiences Comfortable making outbound calls on the phone Expertise in problem identifying root causes, customer needs, and providing solutions quickly and efficiently in real time Ability to multi Positive attitude, reliability with good attendance and punctuality, operational know how, team spirit, and commitment to the job Be flexible while handling assignments and prioritize as needed by the business Passion and aptitude for working in a fast paced and fast growing environment Illinois $37,200 $55,700 ($46,500 $69,500 OTE range) Grubhub uses geographic PTO Grubhub employees enjoy a generous amount of time to recharge Health and Wellness being Free Meals Our employees get a weekly Grubhub credit to enjoy Social Impact At Grubhub we believe in giving back through programs like the Grubhub Community Fund Employees are also given paid time off each year to support the causes that are important to them Grubhub is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics If you're applying for a job in the U S and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub com and let us know the nature of your request and contact information Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address com RESPONSIBILITIES • You will serve as the key contact for restaurants, working to resolve issues, improve satisfaction, and drive long • The Impact You Will Make • Ensure account integrity and accuracy by updating account information • You will effectively manage SLAs to meet turnaround time expectations while providing a great merchant experience • Task duties as well as the ability to understand multiple products and multiple levels of benefits within each product REQUIREMENTS • 2 years of customer service experience • Experience working with restaurant owners is a major plus • Restaurant experience is also a plus • Experience with Salesforce • Strong verbal and written communication skills • Solving skills BENEFITS • And Of Course, Perks • Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well ABOUT Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide